Request Account & Data Deletion
Learn how to delete your E-shofy account and associated data, or submit a deletion request directly below.
Procedure 1
Delete via E-shofy Mobile App
If you currently have the E-shofy app installed on your mobile device, you can delete your account and profile data instantly following these steps:
Log into Mobile App
Open the E-shofy app on your iOS or Android device and sign into your registered account.
Ensure you are logged into the specific account intended for deletion.
Navigate to Profile
Tap on the "Profile" tab located on the bottom navigation bar of the app.
Your account avatar and overview settings will appear.
Open Security Settings
Tap on "Password & Security" or "Account Settings" within your profile menu.
Contains your credential management and privacy controls.
Select Delete Account
Scroll down to the bottom of the settings screen and select "Delete Account".
Review the data deletion summary detailing what information will be purged.
Confirm Deletion
Confirm your deletion request. Account deletion takes effect immediately.
Your profile, addresses, tokens, and wishlists are permanently purged from active databases.
Procedure 2
Submit Web Deletion Request
If you have uninstalled the mobile app or no longer have access to your device, submit your registered account details below for manual deletion.
Data Removal
What Data is Deleted
Personal Profile Information
Your full name, email address, phone number, profile photo, and account settings.
Saved Addresses & Delivery Data
Stored shipping locations, billing addresses, recipient details, and contact numbers.
Cart & Saved Wishlists
Cart contents, saved wishlists, product bookmarks, and browsing preferences.
Auth Credentials & Session Tokens
Password hashes, active auth tokens, OAuth permissions, and device tokens.
Financial Compliance
What Data is Retained & Why
Under financial regulations, non-identifying commercial accounting logs must be retained for auditing purposes:
Transaction & Order History Logs
Legal RequirementRetained for tax, legal, and financial compliance for up to 7 years as required by commercial accounting regulations.
- Invoices, receipts, transaction amounts, and shipping manifests.
- Data is completely decoupled from marketing databases and archived securely.
- Archived records are strictly restricted to statutory auditing requirements.
Deletion FAQ
Common Questions
How long does a web deletion request take to process?
Web requests via our form or support email are processed by our privacy team within 24 to 48 hours. In-app deletion via the E-shofy mobile app takes effect immediately.
What happens to active orders or pending returns?
If you have active shipments or pending returns, we recommend waiting until delivery is completed before initiating account deletion to avoid disruptions.
Can I reactivate or recover my account after deletion?
No. Account deletion is permanent and irreversible. Once purged, your account cannot be restored. You may register a new account at any time.
Does this satisfy Google Play Console Data Safety requirements?
Yes. E-shofy complies with Google Play Store Data Safety guidelines by offering both in-app controls and a public web-based deletion request form for users who have uninstalled the app.
