Multi-vendor marketplace terms for shoppers, accounts, and checkout flows

E-shofy is an online multi-vendor marketplace where customers can discover products, place orders, and interact with merchants and support services through our platform.

By accessing or using E-shofy, you agree to these Terms and Conditions, together with any policies, order notices, product-specific rules, or seller instructions that apply to a particular transaction.

You must provide accurate, complete, and current information when you create an account or place an order. You are responsible for keeping your login credentials safe and for all activity carried out through your account.

If you believe your account has been accessed without permission, notify us immediately so we can help secure it.

E-shofy may act as a marketplace that connects you with independent sellers, and in some cases may also sell products directly. When a third-party seller lists an item, that seller is responsible for the product description, stock availability, fulfilment commitments, and any seller-specific terms.

We may help facilitate communication, order processing, and dispute handling, but we are not responsible for every action or omission of an independent merchant except where required by law.

Prices, fees, taxes, and delivery charges are shown at the time of checkout unless otherwise stated. We may update prices before an order is accepted, correct obvious errors, or cancel orders that contain pricing or availability mistakes.

An order is only confirmed when we or the relevant seller accepts it. Payment may be collected through the methods shown at checkout, and payment authorization does not always mean the order has been accepted.

Delivery timelines are estimates unless we clearly state otherwise. We will use reasonable efforts to deliver or arrange delivery within the period communicated to you, but delays can happen because of logistics, seller processing time, weather, location, or other events outside our control.

Risk of loss passes according to the applicable law and the delivery method used. Please inspect items promptly after delivery and report any missing, damaged, or incorrect products as soon as possible.

Returns, exchanges, and refunds are governed by the relevant order terms, seller policy, and any mandatory consumer protection rules that apply to your purchase.

Where a return or refund is approved, we may require proof of purchase, item condition checks, shipping confirmation, or other reasonable evidence before completing the process.

You agree not to misuse the platform, interfere with its operation, or attempt to access data, accounts, or systems without authorization.

We may suspend or terminate access where we reasonably believe a user has violated these Terms, broken the law, or created risk for the platform, sellers, or other users.

All platform design elements, trademarks, text, graphics, logos, and software belong to E-shofy or its licensors unless stated otherwise. You may not copy, reuse, or distribute them without permission except where allowed by law.

If you submit reviews, ratings, images, or other content, you grant E-shofy a limited right to host, display, and use that content for operating and promoting the service, subject to applicable law and our content rules.

Except where a law says otherwise, the service is provided on an “as is” and “as available” basis. We do not guarantee that the platform will always be uninterrupted, error free, or suitable for every purpose.

To the fullest extent allowed by law, E-shofy is not liable for indirect, incidental, special, or consequential losses arising from use of the platform, except where such liability cannot legally be excluded.

We may update these Terms from time to time. When we do, the updated version will take effect once published on this page unless a later effective date is stated.

If you have questions about these Terms, contact us before using the service or making a purchase.